Richard Jones

Richard is a qualified MSP Practitioner with experience in improving clinical processes across the full range of Acute Medical and Surgical services and Primary Care. Programmes have included Service Improvement in care pathways, patient flow, referral management and administration. IT work has included patient administration, pathology, clinical documents, order-sets, order communications, screening programmes and procurement. 

Recent work has included Service Improvement and CIP planning across two whole divisions of an Acute Foundation Trust. The approach has been very much engagement-based and led to exhaustive analysis and planning of achievable gains over a three-year period. Programme Structure has covered projects for pathway groups, individual pathways, patient flow, LOS, bed management, discharge planning and the systematic collation and realisation of savings using a good working knowledge of Trust finance. Other recent work has been on analysis, options appraisal and planning for audit and monitoring for National Screening.

Previous work has included change management for the first full 'Lorenzo' project, in planning and enablement by IT of a Community Health Trust's entire referral and bookings management systems. Richard led on system requirements and definition for London Shared Care, and was programme director for the delivery phase of the London programme for IT. Richard's earlier career was in medical equipment, covering system definition, implementation, clinical trials and clinical support in Anaesthetics, Cardiology, Neurology, Neiurophysiology and Fetal Monitoring.    

Richard is Medical Mosaic's business lead for our Clinical Quality and Productivity Improvement sector. 

Richard has 22 years’ experience with NHS, with private health organisations and with healthcare delivery systems across the developed world. He has a naturally empathetic approach which gains support and enthusiasm from all NHS staff. He aims for pragmatic, productive and creative solutions and benefits, and has frequently succeeded in conflict resolution. 

Key skills

• Project and programme management
• Leadership development
• Development of processes, roles, information and outcomes
• Commerical supplier relationships supporting clinical processes
• Design and configuration of care pathways
• Business-case development
• Requirements analysis and specification

Professional development

• BSc, Electronic Engineering, 2nd class honours, University of Bristol
• Project and Programme Management, Leadership, Product/Service Definition
• Managing Successful Programmes (MSP) Practitioner Level

View postings from Richard in the blog section